Lost and Found

How to claim items that I lost on the China Southern Airlines flight?

Please call the service hotline 020-95539 of China Southern Airlines call center or 020-86122921 of China Southern Airlines Baggage Tracing Department in Guangzhou. After confirming the information, you may claim the lost items at the appointed address. At present, the service is only available in Guangzhou Baiyun International Airport. Please click Regulations for Passenger Lost Inquiry and Claim for more details.

Regulations for Passenger Lost Items Inquiry and Claim

The lost inquiry service was launched by China Southern Airlines since July 2009. The passenger may call the service hotline 020-95539 of China Southern Airlines call center or 020-86122921 of China Southern Airlines Baggage Information Department in Guangzhou. After confirming the information, you may claim the lost items at the appointed address.

At present, the service is only available in Guangzhou Baiyun International Airport.

(I) Telephone number

 

Contact Department

Telephone number

Working hours

Call Center of China Southern Airlines

020-95539

24 hours

Domestic baggage tracing of Guangzhou China Southern Airlines

020-86122921

08:30-21:30

International baggage tracing of Guangzhou China Southern Airlines

020-86122913

08:30-21:30

(II) Handover of lost items

The owner shall claim the lost items through ID card or other valid certificates. If another person is appointed by the owner to claim the lost items, the letter of attorney, ID cards or other valid certificates of the owner and its representative shall be provided.

(III) Attentions

1. The unclaimed lost items will be kept for 30 days in the baggage tracing department. No storage for these items after 30 days.

2. According to the regulations of CAAC, the clothes etc. shall be disposed 30 days later; weapons shall be disposed by the police and cultural artifacts shall be handed in to the government. The valuables can be auctioned 90 days later. The fresh and perishable items can be disposed 24 hours later. The rotten foods shall be disposed instantly. The daily necessities (such as wet towel, toothbrush, potable water and eaten foods) can be disposed 48 hours later. The flammable or tainted items (such as lighter, gases, durian) will not be stored and kept.

3. In consideration of factors relating to customs etc., the baggage tracing department will not accept the request for handling the lost items of the passenger taking an international flight.