Earn Miles

How to earn miles of Sky Pearl Club?

When you order seat, buy ticket, check-in or use products and services offered by our partners, please present your membership card or give your membership card number.

Until the appropriate miles appears on your Sky Pearl account, please keep all boarding checks (copies of your e-ticket itinerary/ receipt and the original boarding check) and partner service, for possible miles claim.

With China Southern Airlines, how could I calculate the miles earnings between two cities?

Log in skypearl.csair.com and inquire the miles earnings between the two cities through "Inquiry of miles between the two cities" in "Fast Search" Bar.

I took a flight of China Southern Airlines last month, but relevant miles don't appear on my account, how could I do?

Claim miles on China Southern Airlines flights:

You are advised to call service hotline for sales of China Southern Airlines (Mainland: 95539 and International: +86-20-86682000) providing the flight details (flight number, date, seat class/space and ticket number, etc.) or offer the copies of boarding check and paper ticket (or E-ticket Travel Verification) as the verification of miles reclaim.

Claim miles on airline partners' flights:

Please mail both the original boarding check and copies of paper ticket (E-ticket itinerary/ receipt) to Sky Pearl Club for the miles claim. Neither of them can be missed. You're advised to mail by the express to ensure its arrival.

The flight miles claim is valid within six months after the completion of each given flight. The expired flights are not acceptable.

I stayed at a partner hotel last month, but miles don't appear on my account, how could I do?

Please keep the bill or receipt of the partner hotel as the verification and make the miles claim with customer service center of the partner hotel.

Note: You could contact China Southern Airlines for flight miles claim with Accor Hotels, and that of Shangri-la Hotels & Resorts is accepted by both China Southern Airlines and the hotel.

What is the validity period of flight miles claim?

The flight miles claim is valid within six months after the completion of each given flight. The expired flights are not acceptable.

Which flights are eligible for miles earnings?

The eligible flights for Sky Pearl Club member's earnings include:

China Southern Airlines scheduled, extra and code share flights with CZ prefix.

SkyTeam partners' flights prefixed by AM/AF/AZ/CO/OK/DL/KE/NW/SU/UX/KQ and operated by SkyTeam member Airlines.

Sichuan Airlines flights coded by 3U;

China Airlines flights both coded and operated by CI.

Chongqing Airlines flights coded by OQ and operated by Chongqing Airlines and China Southern Airlines.

For details, please refer to Sky Pearl Club website at skypearl.csair.com > Earn Miles > Airlines.

If my flight has been credited to miles account of Sky Pearl Club, can it also be credited to other frequent flyer programs?

No, it can't, when you take a flight of China Southern Airlines or SkyTeam airline partners, for the same flight segment, members can only select one airline's miles earnings of frequent flyer programs.

Is award ticket eligible for miles earnings?

No. The following situations are not eligible for miles earnings:

1. No miles will be credited for Award Travel. Miles will be credited in the original booking class for the award upgrade obtained by miles exchange and promotion or the situation of involuntary upgrade.

2. Miles credit is not granted for airline company staff ticket (or other unpublished fares); travel agency reduced rates or other non-revenue tickets.

3. The charter flight is not eligible for miles earnings, except the charter flights coded by CZ between China mainland and Taiwan district.

4. No miles will be credited in case of voluntary or involuntary flight endorsement to other airlines' flights, which is not eligible for Sky Pearl Club members to earn.

Are tickets with promotional price eligible for miles earnings?

Most of the fare can get the mileages, except such tickets like, group tickets, redeemed tickets and awarded tickets, tourism or special discount tickets or free tickets, special or charter flights.

For details, please refer to Sky Pearl Club website at skypearl.csair.com > Earn Miles > Airlines > China Southern Airlines.

Can I transfer credit card points into Sky Pearl Club miles for redeeming award ticket?

Yes, you can, please apply to bank partners for it.

For details of bank partners, please refer to Sky Pearl Club website at skypearl.csair.com > Earn Miles > Banks.

Can I transfer points of China Mobile and China Unicom into Sky Pearl Club miles for exchange award ticket?

Yes, you can, please apply to telecommunications operators for it.

For details, please refer to Sky Pearl Club website at skypearl.csair.com > Earn Miles > Telecommunications.

How to earn miles when checking in hotels and renting cars?

Please show your Sky Pearl Club membership card upon check-in and car rentals to our partners. Remember to keep your bill of hotel and car rentals until the appropriate miles is credited into your Sky Pearl Club account. If the miles for your hotel stay or car rental is not credited, please contact our partners for a miles claim.

For details of our partners, please refer to Sky Pearl Club website at skypearl.csair.com > Earn Miles.

How to look up my information about miles earnings?

Log in skypearl.csair.com and get access to your personal miles account with membership card number and password or dial service hotline for sales of China Southern Airlines (Mainland: 95539 and International: +86-20-86682000) to look up details of miles earnings.

If my friend takes a flight, can it be credited into my miles account of Sky Pearl Club?

No, it can't. The person who takes a flight and member of Sky Pearl Club must be the same.

If I buy a ticket for other person, whose miles account will be credited into?

Miles can only be credited into miles account of the person who takes a flight. If your friend isn't a member of Sky Pearl Club, please log on skypearl.csair.com to enroll it free of charge. The person who registers to become a member of Sky Pearl Club has the opportunity to earn miles award.