Baggage Service

Guideline

What is a baggage?

It refers to the necessary and appropriate items and other personal property that are carried by passengers for the purpose of wearing, use and comfortableness or convenience.Unless otherwise specified, both checked baggage and unchecked baggage are included.

What baggage shall I carry during my trip?

Please be noted that the quantity and category of baggage shall conform to our specifications. It is recommended that you can find some time and make a list of personal articles. In so doing, it will make it easy for your next trip. You had better make different baggage lists for various travel types such as business trip, long-distance journey and short-distance travel etc.

Do I have to check in my baggage on the very day of the flight?

Yes. We are sorry that the baggage can only be accepted on the very day of your flight.

May I bring some valuables into the cabin?

Yes, but you must take good care of you stuff including cash, jewelry, valuables, gold, silver, notes, securities and documents etc.

How to handle with my valuables?

For valuables that need to be carried on and taken good care of by passengers, please don't put them in the checked baggage. It there is any loss or damage of valuables in the checked baggage, the company only takes compensation liability of general checked baggage.

Can I bring medicines into a plane?

The medicines within the scope specified by national laws and regulations of China Southern Airlines can be brought by passengers.

What can not be brought into a plane?

A passenger is prohibited from carrying or transporting items such as firearms, military or police arms (including main components) and their imitations; flammable and explosive items and their imations; toxic articles; corrosive materials; radioactive items; controlled knives and tools; strong magnetic items or goods with strongly pungent odor and other things endangering flight safety as well as items forbidden to be carried or transported by national laws and regulations.

What shall I know when taking a flight to the United States?

The Transportation Security Administration (TSA) might open and check your baggage what they consider suspicious when you take a flight to the United States. You may use a special lock, which can only be opened by yourself and TSA employees, if you have to lock your baggage.

What is the baggage allowance for routes to the United States and Canada? Is it the same as that of other countries?

1. For passengers travelling on China Southern's international or regional flights, or domestic flights connected with them, when the U.S.A. routes are involved, the weight of each piece of checked baggage must not exceed 45KG (90 pounds), and the sum of three dimensions of it must not exceed 158CM (62 inches).

2. For passengers travelling on China Southern's international or regional flights, or domestic flights connected with them, when the U.S.A. routes are not involved, the weight of each piece of checked baggage must not exceed 32KG (70 pounds), and the sum of three dimensions of it must not exceed 158CM (62 inches).

How to mark the baggage?

For the safety of your baggage, we will mark each of your baggage respectively. Currently self-marking of a baggage is not supported. You need to check in your baggage at service counter and our clerk will tie or paste a tag with bar code, name and flight no. etc. which is uniform for all.

What is the deadline for checking my baggage?

For the purpose of safety, all baggages will be weighed and inspected. Therefore, regardless of e-tickets or traditional tickets, all passengers must go through formalities to check in their baggages at the airport. The deadline for baggage check-in is the time before departure. However, you must confirm that you have sufficient time to board the plane.

Why is security check a must before boarding a plane?

To ensure the personal and property safety for you and others and according to the China's Civil Aviation Safety Inspection Rules, all the passengers and baggages must be checked. China Southern Airlines will reject a passenger or baggage failing the security check and shall be exempt from the possible liability arising from the loss.

What should I do when finding out that my baggage is among the unclaimed lost baggage?

We are very sorry for your loss or wrong delivery of your baggage due to our mistakes. Temporarily, the service for publicizing the list of lost baggage is not available. You may dial 95539 for customer service for the situation.

May I view the status of my lost, wrongly delivered or delayed baggage on the Internet?

Your baggage status can be inquired in the Baggage Inquiry on the China Southern Airlines' portal website by entering of the inquiry number or baggage tag number, the passenger's phone number or ID number.

Will the transport of baggage be forbidden in a certain period of a year?

No.

Is the logistics service available?

Yes, the specialized logistics company of China Southern Airlines will provide you with relevant service. You may contact the logistics company to collect and deliver your baggage in accordance with your requirements.

What are the preconditions of baggage non-stop check?

The baggage non-stop check is available at a departure airport that supports the service when you take a flight from home to abroad and you have bought a single ticket with both voyages displayed on it.

Which airlines apply weight-based system for baggage?

The weight-based system for baggage is applied to all routes of China Southern's domestic transportation.

Which airlines apply piece-based system for baggage?

Piece concept will apply for baggage carriage on all routes of China Southern's international and regional transportation.