Online Payment

Is online payment safe?

 Perform online payment in proper way could avoid risks effectively:

1. Read related articles of E-bank and operate in accordance with the prompts. 

2. Avoid using E-bank on the public internet facilities such as cybercafé.

3. Perform online payment with U-Key, etc.

4. Do not mention your card No., password, and other information to a third party.

5. Please remember China Southern Airlines' official website: www.csair.com

6. The only designated customer service hotline: the service hotline of China Southern Airlines website: 4006695539 (Mainland);8620-22395539 (International)(7×24 hours service), or the sales hotline of China Southern Airlines 95539 (Mainland); +86-20-86682000 (International)

How to insure the safety of online payment?

1. Read carefully related articles of E-bank and operate in accordance with the prompts.

2. Perform online payment on regular and legal websites, and do not use the computer in public places.

3. Perform online payment with U-Key, etc.

4. Do not mention your card No., password, and other information to the third party.

5. Please remember China Southern Airlines’s official website: www.csair.com

6. The only designated customer service hotline: the service hotline on China Southern Airlines website: 4006695539 (Mainland); 8620-22395539 (International) (7×24 hours service), or China Southern Airlines marketing hotline 95539 (Mainland); +86-20-866820000 (International)

What kinds of preparation shall be made in advance for online payment?

1. Read related articles of E-bank and operate in accordance with the prompts.

2. You must open the E-bank via the issuing bank.

3. Make sure the online payment limit authorization could support your transaction.

Which kinds of bank cards are needed for online payment?

Online payment bank cards supported by the China Southern Airlines' website:

Online payment: Agricultural Bank of China, ICBC individual E-bank, ICBC enterprise E-bank, CMB personal banking, China Guangfa Bank, China Construction Bank, Shanghai Pudong Development Bank and the third-party payment platforms such as AliPay, TenPay, UnionPay and ChinaPnR. These third-party payment platforms can basically cover all the bank card payment in the whole China mainland.

The international bank card holders of VISA/MASTER/AMEX/DINERS can log into the China Southern Airlines' website www.flychinasouthern.com to purchase tickets.

Why is the security control of online payment essential for first-time payment?

Security control installation insures your payment information be performed under safer circumstance.

How to install the security control of online payment?

You may visit the website of your issuing bank via the URL provided on our website and download and install the security control of online payment in accordance with the prompts of your issuing bank.

What procedures does online payment generally require?

1. Make sure the credit card / deposit card / international card to be used for payment have been enabled for the function of online payment.

2. Make sure the payment limit of your bank card to be used for payment is enough to afford your transaction.

3. Make sure your internet environment is safe enough.

4. Make sure that you have downloaded the related security control.

5. Make sure you have read the related user instruction of China Southern Airlines’s online payment carefully.

6. Make sure you have read the related articles of online payment of your opening bank. 

7. Operate in accordance with the page prompt.

What to do when question occurs during payment?

Consult China Southern Airlines' online customer service.

Consult the issuing bank of your bank card.

Call the service hotline of China Southern Airlines website: 4006695539 (Mainland); 8620-22395539(International) (7×24 hours service), or the sales hotline of China Southern Airlines 95539 (Mainland); +86-20-86682000(International)

What is E-bank?

The E-bank service systems launched by banks at present are generally divided into private E-bank and enterprise E-bank. Both of them are the E-bank products which provide financial service for customers with the media of internet. In order to distinguish private customers from enterprise customers, the E-bank service system is divided into private customer system and enterprise customer system in accordance with the division method of personal settlement account and enterprise settlement account. But actually, the operational procedures and its effect are almost the same.

E-bank is the product of information era. Its birth makes the customers who must operate on bank counter before get into the bank directly via internet to conduct accounting inquiry, transferring, foreign exchange trading, bank transferring, shopping online, reporting the loss of account etc., and customers achieve transacting businesses at home. The opening of E-bank service system will greatly raise the work efficiency of banks and customers, create maximum benefits of capital, and thus lower the cost of production and operation.

Enterprise customers even could expand their business into fields of commerce and trade via E-bank. Take "E-diantong", the E-bank of Bank of China Guangdong Branch for example, it was developed aiming at the characteristics of export-oriented enterprises in Guangdong. The E-bank system integrates the "Enterprise Group Service System" with the "Customs Clarence Jishitong" aiming at export-oriented enterprises, which makes the system more practical and generates more distinctive effects. And the enterprise group system is specially designed for enterprise groups, and has solved enterprise groups' issues of across-region accounting enquire, capital management and fund remittance and transfer fundamentally.

How to open E-bank?

Contact your issuing bank for more information.

Could VISA card be used for online payment?

The China Southern Airlines' official websitewww.csair.com supports the VISA cards issued domestically.

The China Southern Airlines' international website www.flychinasouthern.com supports all the bank cards with the VISA logo.

Could MASTER card be used for online payment?

The China Southern Airlines' official websitewww.csair.com supports the MASTER cards issued domestically.

The China Southern Airlines' international website www.flychinasouthern.com supports all the bank cards with the MASTER logo.

What is Tenpay?

TenPay is a China's leading online payment platform created by Tencent Holdings Limited, endeavoring to provide safe, convenient and specialized online payment service for the internet users and enterprises.

Cooperative banks:

Industrial and Commercial Bank of China, TheAgricultural Bank of China, China Construction Bank of China, Bank of China, Postal Savings Bank, China Merchants Bank, Shanghai Pudong Development Bank, Citic Bank, Bank of Communications, China Guangfa Bank, Shenzhen Development Bank, Jiangsu Bank, Hua Xia Bank, China Everbright Bank, Guangdong Rural Credit Cooperatives, China Ping An Bank, SRCB, Bank of East Asia, Beijing Bank, China Min Sheng Bank, Ningbo Bank, Bohai Bank, Commercial Bank of Puzhong City, Nanchang Bank, Yunnan Rural Credit Cooperatives, Guilin bank, Nanjing bank, Ordos Bank, Guangzhou Bank, Chongqing's Rural Commercial Bank.

What is Chinapnr?

Chinapnr is a professional E-payment platform which mainly engages in expanding new payment channel. It provides completed E-payment and outsourcing service of capital settlement for enterprises home and abroad and individuals with the innovative service concept depending on advanced payment technology platform.

What's the difference between directly clicking bank payment gateway and the third party payment gateway?

Two payment terms have no difference for travelers.

If the third party is used for the account payment, please ensure your membership.

Could UnionPay be used for online payment?

UnionPay is valid for buying both international and domestic tickets.

Which kind of bank cards issued in transfrontier area could be used for online payment?

The bank cards with the VISA/MASTER/AMEX/DINERS logo can purchase tickets on the China Southern Airlines' international website but not on its official website.

Why do I need to finish the payment within 40 minutes, otherwise the system will automatically cancel my seat?

In order to insure other passengers could book tickets in time, the system will automatically cancel the orders which fail to be completed within 40 minutes. If you want a ticket, please book again.

How do I know whether my bank card can or can not pay for my ticket?

1. Contact your issuing bank and make sure you have opened the service of E-bank.

2. You have installed the payment control of your opening bank, but part of the bank cards need USB key to support your payment.

3. Make sure your payment limit is more than the fare.

I have opened E-bank, but why can't I make payment?

Make sure you have installed the payment control of your issuing bank; if haven't, you may download via the website of your issuing bank. Some bank card need USB key to support your payment, and make sure your payment limit is more than the fare.

Please contact your opening bank if you still can not pay with confirmation for the above mentioned.

My payment limit of E-bank can not afford the fare, am I allowed to make payment in 2 installments?

No. Installment is not acceptable.

Deposit in time when the balance of your bank card is not enough.

If your payment limit is limited, please contact your issuing bank to adjust.

Which methods could be used for payment?

Online payment or phone payment.

How to operate telephone payment?

If your bank card does not support online payment, you may call 4006695539 to pay via telephone. At present, the payment methods of credit card and debit card with the logo of UnionPay are supported by telephone payment.

Debit card supporting banks include China Merchants Bank, China Citic Bank, Huaxia Bank, Shanghai Pudong Development Bank, Agricultural Bank of China, China Construction Bank, Bank of Communications, China Guangfa Bank, and Guangzhou City Commercial Bank. The name of opening bank, cardholder's name, card No., ID No., contact Tel., and Order No. shall be submitted to the customer service by the passengers who pay with debit card. Payment will be finished only after your provided cell number is called by UnionPay 96585 voice call system and the correct password is inputted.

Credit card supporting banks include China Merchants Bank, China Guangfa Bank, China Construction Bank, Hua Xia Bank, Bank of Shanghai, Industrial Bank Co., Ltd., China Citic Bank, China Minsheng Bank, Bank of China, Industrial and Commercial Bank of China, Agricultural Bank of China and VISA, MASTER, AMERICAN EXPRESS, DINER CLUB, JBC credit card issued in transfrontier area. The Order No., cardholder's name, card No., validity period, CVV No., cardholder's mobile phone number etc. shall be submitted to the customer service by passengers who pay with credit cards.

Call 4006695539 for more information about telephone payment.

What are the differences of payment terms provided on website? Is the cost the same?

Pursuant to the demands of different customers, we have provided some payment banks and gateways, and the passengers who pay via online payment only need to pay the actual fare. The cost shall be the same, and no extra cost will be collected. If there is extra cost, please contact China Southern Airlines customer service as soon as possible.

Why can't I see any payment page after confirming the payment?

Make sure your internet atmosphere is safe;

Make sure you did not install any unnecessary plug-ins;

Have invaded by virus or not;

Please contact your issuing bank if you can not solve the problem with confirmation for the above mentioned.

How to choose payment bank?

Passengers holdingthe cards issued domestically can purchase tickets on the China Southern Airlines' official website.

Can I use credit card to pay?

OK. If the international credit cards such as Visa, MASTER are selected to make payment, please make sure that your bank card has already registered online payment 3D certification service. Through personalized information verification, 3D certification service guarantees your online shopping safety in all directions, and there is no extra charge. It is recommended that you contact your issuing bank to open it.

Why does card verification be conducted at airport when I buy international ticket?

If the holders of the international cards with the logo of VISA MASTER issued outside China buy ticket on China Southern Airlines website, considering the factor of safety, their cards need to be verified.

Should card verification be conducted when buying international ticket with UnionPay?

No.

How to buy domestic ticket when being abroad?

Passengers holding the international cards with the VISA,MASTER、AMEX、DINERS logo issued overseas can log into the China Southern Airlines' international website to purchase tickets.

 Can I cancel my transaction after payment?

After the online payment transaction is done with the approval of issuers, the amount will be deducted from your bank card in real time, so you can not cancel this trade. As far as circumstances allow (according to ticket sales terms), refunds will be arranged, but you may need to pay off certain handling charges.

I paid via E-bank, the bank prompted to try again, and China Southern Airlines website did not show successful payment, but the payment had been deducted by the bank. I wonder where was my money.

This problem may be caused by system error. If such situation occurs, please call the service hotline of China Southern Airlines website: 4006695539 (Mainland);8620-22395539(International) (7×24 hours service), or the sales hotline of China Southern Airlines 95539 (Mainland); +86-20-86682000 (International), and we will assist you to deal with such situation.

What do I need to pay attention to at the last phase of payment?

At the last phase of payment for ticket booking, please do not click the keys of "Return", "Submit" and "Refresh" or close the window to avoid double deduction of your account or failure of ticket booking after payment.

Why can't I input password when paying?

When the quick payment system is used, the payment can be done without entering of payment password.

Can I use foreign currency to pay?

Yes, sure.

How to do when the ticket booking fails but deduction has done successfully?

This problem may be caused by system error. If such situation occurred, please call the service hotline of China Southern Airlines website: 4006695539 (Mainland); 8620-22395539(International) (7×24 hours service), or the sales hotline of China Southern Airlines 95539 (Mainland); +86-20-86682000 (International), and we will assist you to deal with such situation. Please do not submit repeat booking to avoid multiple payment deduction.

Can I buy ticket for others?

You may buy tickets of domestic or international flight segments for others via China Southern Airlines official website www.csair.com. For purchase of international ticket, you must pay via the UnionPay card issued in China.

When buying ticket via China Southern Airlines overseas website www.flychinasouthern.com, you must pay via the international card with the logo of VISA or MASTER issued outside China. The cardholder shall be one of the passengers when buying tickets for others.

Why does credit card verification be conducted at airport?

To avoid embezzling of cardholder's card.

Is the credit card issued in transfrontier area valid for payment?

Yes, the bank cards with the logo of VISA/MASTER is valid for payment.

Telephone payment is supported by credit card issued in transfrontier area through service hotline of China Southern Airlines portal 4006695539, including VISA, MASTER, AMERICAN EXPRESS, DINER CLUB, JBC credit card.

Note: Credit card issued in transfrontier area can only conduct the telephone payment for the cardholder and a group of people (cardholder included); Booking for a flight that would take off within 72 hours could not be paid by credit card issued in transfrontier area. Now, the available segments only include: Sydney, Melbourne, Brisbane, and Auckland.

How to refund my payment?

Your payment will be refunded to the paid account.

Why hasn't the payment been refunded to my credit card after ticket refunding?

Firstly, make sure your ticket is refundable, and has passed the verification of payment refunding.

After the application of payment refunding is submitted, we will check it within one work day, and the application will be sent to bank within three work days after passing the verification. The specific payment refunding time depends on the settlement circle of your issuing bank. Please contact your issuing bank if you do not receive your payment.

How long does the payment get into account after the application of payment refunding is submitted?

After the application of payment refunding is submitted, we will check it within one work day, and the application will be sent to bank within three work days after passing the verification. The specific payment refunding time depends on the settlement circle of your issuing bank

Are there any other payment methods besides online payment?

Telephone payment is provided for the passengers who do not open E-bank.

I hold the credit card issued in transfrontier area, and I am not one of the passengers. How to buy ticket?

The cardholder of credit card issued in transfrontier area who is not one of the passengers could not buy ticket.

If you are a single traveler, you must pay by yourself using your card.

If you travel together, one of you may be sent for online payment.

What to do when the payment page closed accidentally? (Or power cut and internet failure happened during payment)

Please check whether your payment is successfully deducted or not. If it is successfully deducted without ticket, please contact China Southern Airlines customer service.

What to do when I accidentally paid again?

Due to the reasons of network transfer delay etc., the first payment may fail and the second payment is successful and ticket is printed, but after bank settlement, the two payments are all valid. And thus, repayment for one order occurred. If the above mentioned occurs, please call the service hotline of China Southern Airlines website: 4006695539 (Mainland); 8620-22395539(International) (7×24 hours service), or the sales hotline of China Southern Airlines 95539 (Mainland); +86-20-86682000 (International), and we will assist you to deal with such situation.

Why does the payment fail when I operate in accordance with the procedures instructed by Harbin cable television?

The card No. you filled doesn't meet the requirements of UnionPay and the wrong password inputting may cause operation failure in telephone payment. Please contact the telephone payment of UnionPay for detailed information.

What to do when booking failure occurs via Harbin cable television?

Please call the service hotline 4006695539 and choose other methods to pay.

Is the credit card issued in transfrontier area available for telephone payment?

OK. The bank cards with the VISA/MASTER/AMEX/DINERS logo can finish online payment.

The China Southern Airlines' portal site service hotline 4006695539 supports the phone payment business of overseas credit cards; the supported credit cards at present are VISA、MASTER、AMERICAN EXPRESS、DINERS、JCB credit cards.