Can you briefly introduce ordering services of duty-free commodity?
1. This service provides for all the passengers on international and domestic flights of China Southern Airlines.
2. There are three ways to order:
Online ordering: http://www.csairdutyfree.com
Telephone ordering: 020 – 86134388 (Guangzhou), 0991-3801906 (Urumchi), 024-89392657/024-89392524 (Shenyang)
In-flight ordering: find out commodity information through Shopping Guide of In-flight Duty-free Commodities, fill out the "In-flight Ordering Table" and submit the table to flight attendants.
Ordering Time: 8:30-17:00 (Saturday, Sunday and holidays excluded)
Please be sure to give us true name and contacts, and our staff will call you to confirm the order within half a working day after the order is received.
We will send the duty-free commodities you ordered to your flight and contact with you under the help of the crew based on your boarding date, flight No. and order No..
The order will be cancelled automatically two days after the order is submitted, if the we cannot contact with you due to the unavailable phone or other reasons.
In which flights can I buy duty-free commodities?
Currently there're international flights with different departure locations according to China Southern Airlines's schedules in different seasons:
1. International flights departing from Guangzhou:
CZ327/8CZ327/8 Los Angeles, CZ347/ 8 Paris, CZ345/ 6 Amsterdam, CZ321/ 2 Melbourne, CZ325/ 6 Sydney, CZ337/ 8 Seoul, CZ385/ 6 Tokyo, CZ389/ 90 Osaka, CZ383/ 4 Dubai, CZ3007/ 8 Saipan, 363/ 4 Bangkok, CZ353/ 4 Singapore, CZ397/ 8 Manila, CZ333/ 4 Fukuoka, CZ387/ 8 Djakarta, CZ395/ 6 Penang, CZ3055/ 6 Rangoon, CZ3097/ 8 Taipei, CZ3053/ 4 Siem Reap, CZ3067/ 8 Katmandu, CZ359/ 60 Delhi, 3083/ 4 Maldives, CZ3091/2 Manila, CZ301/2 Sydney, CZ349/50 Kuala Lumpur, CZ357/8 Bangkok, CZ373/4 Ho Chi Minh City, CZ381/2 Brisbane
2. International flights departing from Shenyang:
CZ643/4CZ643/ 4 Fukuoka, CZ627/ 8 Tokyo, CZ681/ 2 Seoul, CZ671/ 2 Seoul, CZ665/ 6 Pusan, CZ667/ 8 Taegu, CZ693/ 4 Cheju, CZ697/ 8 Nagoya, CZ609/ 10 Irkutsk, 351/ 2 Singapore, 635/ 6 Hong Kong, 3011/ 2Taipei, 617/8 Sapporo.
3. International flights departing from Sinkiang:
CZ6011/2CZ6011/ 2 Alma-Ata, CZ6005/ 6 Bishkek, CZ6019/ 20 Dushanbe, CZ6029/ 30 Tashkent, CZ6007/ 8 Islamabad, 6003/ 4 Novosibirsk, 6015/ 6 Ashgabat, 6031/ 2 LBD, 6033/ 4 Osh.
Which duty-free commodities can I buy from China Southern Airlines?
Perfumes and cosmetics: Estee Lauder, Lancôme, CHANEL, Dior, GUCCI, Hermes, Guerlain, CLARINS, Shu Uemura, Yves Saint Lauret, L'OCCITANE, L'OREAL, Lab Series, la prairie, Clinique, BOBBI BROWN, BVLGARI, LANEIGE, AMARNI, Sisley, Elizabeth Arden, AKISHIMA, Jurlique, Hermes, Burberry, CK, Anna Sui, Marc Jacobs, Ralph Lauren and Shiseido etc.
Products of fine quality: Montblanc, Frederique Constant, Cross, SWISS MILITARY, FolliFolli, Swarovski, Carlucci, Police, Aigner, Toscow, DUNHILL, HELLO KITTY, SUN JEWELRY, Pica lela, GUCCI, Gold Silk, WWF Fluff Tiger, Panda and Pierre Cardin etc.
Digital products: Lifetrions USB charger, multi-functional charger, mini-sound box, global universal travel converter and Comet portable translator etc.
Imported liquor: Remy Martin, Chivas, Ballantine, Johnnie Walker Black Label, Johnnie Walker Blue Label, Bolongbao, Camus, Glenfiddich, lnniskillin and Ice wine etc.
Homemade liquor: Maotai, Shaoxing Wine and Wuliangye Liquor etc.
Imported cigarette: Marlboro, 555 Mandarin, ESSE, Seven Stars, Dunhill, Davidoff and Cigar etc.
Homemade cigarette: Zhonghua, Panda, Red Double Happiness from Guangzhou and Shanghai, Yuxi, Yunyan and Furongwang etc.
Foods: Goldkenn, Toblerone, Switzerland Nuts and GOLDKENN mini-chocolate Safe etc.
Homemade products of fine quality: pure titanium energy bracelet, real silk nightgown and double time zone watch etc.
You can log in http://www.csairdutyfree.com to browse detailed information of commodities.
Are there any restrictions on purchasing duty-free commodities onboard?
Please inquire flight attendants about details of duty-free commodity restrictions of different countries. The following are duty-free commodity restrictions of some countries:
Non-European residents can take free of duty 200 cigarettes, or 100 small cigars, or 50 cigars, or 500g tobacco leaves; 2L spirit with alcoholic strength below 22%, or 1L spirit with alcoholic strength over 22%, and 50g of perfume and 250ML Eau de Cologne or skin cream. The quantity for European residents is half of the above.
200 cigarettes, or 250g cigar, or 250g tobacco leaves; 1L dinner wine or spirit, and personal articles with the value not exceeding 1,000 THB.
Chinese residents of mainland, Hong Kong or Macao can take free of duty 200 cigarettes and 1L spirit. Overseas Chinese and foreign travelers can take free of duty 400 cigarettes and 1L spirit.
United Arab Emirates
2,000 cigarettes, or 400 cigars, or 2kg tobacco leaves; 150g perfume and 1L Eau de Cologne. Non-Islamists can take free of duty 2L dinner wine and spirit.
3L dinner wine or spirit, 2oz perfume and articles with the value not exceeding 200,000 yens free of duty. Foreign travelers can take free of duty 400 cigarettes, or 100 cigars, or 500g tobacco leaves; the quantity for Japanese residents is half of the above.
Passengers above the age of 15 can take free of duty 400 cigarettes, or 100 cigars, or 500g tobacco leaves; 2L spirit with alcoholic strength below 22%, or 1.5L spirit with alcoholic strength above 22%.
Travelers going abroad for 72 hours and staying in Malaysia for 75 hours can take free of duty 200 cigarettes, or 50 cigars, or 225 tobacco leaf; 1L dinner wine or spirit, and also articles with the value not exceeding 200 MYR.
The United States
200 cigarettes, or 50 cigars, or 2kg tobacco shred; travelers above the age of 21 can take free of duty 1L alcoholic beverage. American residents can take articles with the value not exceeding US$ 800; Non-American residents can take articles with the value not exceeding US$ 100.
400 cigarettes (double quantity for Philippine residents), or 50g cigars, or 250g tobacco leaves, and 2 bottles of dinner wine or spirit.
250 cigarettes, or 250g cigars or tobacco shred; 1L dinner wine or spirit. Adults can take free of tax articles not exceeding AUD 900; and travelers aged below 18 can take free of duty articles not exceeding AUD 450.
200 cigarettes, or 100 small cigars, or 50 cigars, or 250g tobacco leaves; 1L spirit, or 2L dinner wine or dessert wine. European residents can take more cigarettes and spirit, and also 60ML perfume and 250ML Eau de Cologne.
200 cigarettes, or 50g cigars, or 250g tobacco leaves; 1L dinner wine, and gifts with the value not exceeding US$ 400.
1L dinner wine, 1L spirit, and 1L beer. Any tobacco products should be declared at the customs.
200 cigarettes, or 100 cigars, or 100g tobacco leaves; 1L dinner wine or spirit. Each adult can take free of duty gifts with the value not exceeding US$ 250, and each family can also take free of duty gifts with the value not exceeding US$ 1,000.
Foreign travelers can take free of duty 200 cigarettes, or 50 cigars, or 250g tobacco, and 1Lwine or spirit. Hong Kong residents can take free of tax 60 cigarettes, or 15 cigars, or 75g tobaccos, and 750ml still dinner wine.
Cigarettes and alcoholic beverages listed on the shopping instruction and magazines shall not be sold to travelers under 18 years old.
How do I buy duty-free goods?
We will provide passengers with as many duty-free goods as possible on the plane. However, due to the short flight time of some flights and limited flight space, please make a reservation on the Internet or dial booking hotline in order to guarantee the goods you have chosen are delivered to your international flight in time.
Which currencies can be used to buy duty-free goods?
1. The following currencies in cash can be used to buy duty-free goods:
USD, Euro, Korean Won, Japanese Yen, Australian Dollar, British Pound, Canadian Dollar, Hong Kong Dollar, CNY, Swiss Franc as well as Singapore Dollar.
2. All goods provided on our flight are marked with prices in US$. Please inquire the attendant if you want to know the exchange rate of other currencies.
How to purchase duty-free commodities
We provide duty-free commodities as many as possible for passengers onboard. However, due to the limited flight time and the restricted rooms, in order to make sure that your selected commodities can be sent to the international flight you take in time, please order on the internet or call the order phone number.
Can I use credit cards to buy duty-free goods?
1. The total amount of each credit card ranges from US$ 15 to US$ 400.
2. We accept payment by credit card and the card holder is required to show valid travel documents. The following international credit cards are acceptable:
Can I book duty-free goods on the plane?
1. Yes. Please fill in an "Onboard Order Form" and deliver it to the attendant when you are taking a flight.
2. The passenger taking China Southern Airlines international and regional flight may make a reservation via Internet, telephone and plane 48 hours in advance.
Where can I find more information about duty-free shopping information of my flight on route?
Please login China Southern Airlines duty-free website: http://China Southern Airlinesdf.csair.com or read the Shopping Guide for Onboard Duty-free Goods.
Do you provide delivery service for duty-free goods bought on plane?
The duty-free goods can only be delivered to you when you are taking the international flight.
Where to find out more shopping information concerning about duty-free commodities in flight?
For more details, please log into the China Southern Airlines' duty-free website: or read the Guide for In-flight Duty-free Purchase.
Do I have to make a registration for "duty-free goods order service before takeoff"?
Will the order be changed accordingly if I change my journey?
Sorry, it's not available for the moment. You have to place the order again or change your order.
Can I add more goods to my confirmed reservation?
Yes. Please change the order 48 hours before takeoff.
What are the other measures that can be taken to book duty-free goods except for China Southern Airlines website?
International flights departing from Guangzhou:
Telephone ordering: 020-86134388 (except Saturday, Sunday and other holidays).
Onboard booking: Please fill in the Onboard Order Form inside the Shopping Guide for Onboard Duty-free Goods and hand over to the attendant.
Online ordering: Please order on http://www.csairdutyfree.com.
Notes: Please place the order 48 hours before takeoff.
International flights departing from Urumchi:
Telephone ordering: 0991-3801906 (10:00-14:00, 16:00-19:00, except Saturday, Sunday and other holidays)
International flights departing from Shenyang:
Telephone ordering: 024-89392657 / 024-89392524 (8:30 –16:00, except Saturday, Sunday and other holidays)