E-travel Insurance

What is China Southern Airlines E-Travel Insurance?

China Southern Airlines E-Travel Insurance is underwritten by Chartis Insurance Company China Limited (Chartis China) and Ping An Insurance (Group) Company Of China., Ltd (Ping An Insurance) respectively.
This unique travel insurance is a travel protection plan specially designed for the passengers taking the flights of China Southern Airlines. It is available for purchase as long as you book flights of China Southern Airlines via its portal site www.csair.com.

What benefits are covered in the E-Travel Insurance?

1.Accidental Death & Dismemberment

2.Travel Delay (RMB 300 for every 4 hours of delay)

3.Baggage Delay (RMB 500 for every 8 hours of delay)

4.Trip Cancellation

5. Loss of Personal Effects

6. Hijack

How much premium will be charged for each insurance policy?

RMB 20 per policy.

How to buy E-Travel Insurance?

You can buy E-Travel Insurance while booking ticket via the portal site of China Southern Airlines: www.csair.com

Is there any age limit on buying E-Travel Insurance?

Yes. The insured persons shall be passengers of China Southern Airlines aged between 14 days to 90 years old.

Do I have to designate a beneficiary in my policy?

If you do not designate a beneficiary in your policy when purchasing the insurance, death benefit will be paid to your heir. Other benefits except the death benefit will be paid directly to you/the insured person.

Can I cancel my E-Travel Insurance after I have purchased it and how?

Yes. If you want to cancel the insurance, please fill out the Application Form for Travel Insurance Contract Cancellation (click here to download PDF version of Chartis China/click here to download Excel version of Chartis China/click here to download PDF version of Ping An Insurance/click here to download Excel version of Ping An Insurance) and send the completed form to Chartis China or Ping An Insurance via fax or E-mail. Upon approval, your premium will be returned to your account for original payment within 3 to 10 working days after your actual flight date. If you cancel the ticket, your premium and ticket expense will be returned to your account together. For any questions, please call China Southern Airlines' Web Service Hotline 40066-95539. The E-Business Service Counter of China Southern Airlines does not accept application for insurance cancellation.

Will my E-Travel Insurance remain valid if I change my flight?

In the event of a voluntary or involuntary flight change, your E-Travel Insurance will remain valid as long as the actual carrier is still China Southern Airlines; otherwise your E-Travel Insurance will become invalid for the new flight and you need to call China Southern Airlines' Web Service Hotline 40066-95539 to cancel the E-Travel Insurance according to relevant rules. The E-Business Service Counter of China Southern Airlines does not accept application for insurance cancellation.

How to claim compensation for flight delay?

You need to submit the Flight Delay certificate issued by China Southern Airlines, which covers the flight number, flight date, the time length of delay and the reasons for delay. Or you could ask China Southern Airlines to indicate the arrival time of your flight on your boarding pass with its seal stamped.

Any questions about your claim, please call China Southern Airlines' Web Service Hotline 40066-95539.

What kind of documentation do I need to claim compensation for trip disruption?

You need to submit the following claim materials:

1. The original statement of travel changes issued by China Southern Airlines; or the original statement of the reasons of this travel change caused by the insurant himself or herself (including diagnosis certificate issued by the hospital, death certificate, the relationship certificate between the dead/the injured and the insurant, and police proof).

2. Fill in the claim application form and other evidence and materials that are related to this claim and needed by AIU/Ping An Insurance.

What kind of documentation do I need to claim compensation for baggage delay?

You need to submit the Baggage Delay certificate issued by China Southern Airlines, which covers the flight number, the flight date and the time length of baggage delay.

How to claim compensation for loss of personal effects?

You are required to submit the following documents:

1.Original police certificate (you are required to report the accident to the police within 24 hours);

2.Original written documents issued by relevant authorities including the carrier;

3.List of lost items and their original invoices, which specify the purchase date and amount;

4.Original repair Quotations and receipts;

5.The completed Claim Form and other certificates and documents related to the claim required by Chartis China/Ping An Insurance.

How to claim compensation for hijack?

You are required to submit the following documents:

1. Original written documents issued by the local police, the carrier or related authorities;

2. The completed Claim Form and other certificates and documents related to the claim as required by the company.

How to file a claim for insurance benefits?

In general, you can fill in the insurance claim application form(click here to download AIU Insurance/click here to download Ping An Insurance) call the number on the upper side of the application form to contact the AIU/Ping An Insurance for the claim issues.

How long does it take to process my claim?

Your claim will be processed after the insurance company receives your claim documents. If any clarifications or follow-up is needed, the claims representative of insurance company will contact you within 10 days.