Holiday Reservation

1. What are the vacation products provided by China Southern Airlines?

Vacation product is a kind of tourism consumption activity with vacation and relaxation as its main purpose and content. China Southern Airlines vacation products mainly refer to a series of packaged products including ticket/ tour bus, hotel and other additional products.

2. What types of products are included in China Southern Airlines vacation products?

Domestic vacation product (including characteristic vacation product within Guangdong Province), vacation products in Hong Kong and Macao as well as overseas vacation product.

3. What are the differences between China Southern Airlines vacation products and itineraries sold in travel agencies and what about the price differences?

The itineraries sold in travel agencies are tourism products focusing on group package tour and half package tour. The group is mainly made up of more than 10 tourists. Tourists in the group commission a travel agency to handle all related services in the form of prepaying traveling expenses at one time. The commissioned travel agency provides all the tour arrangements and services, fixes the itinerary in advance and offers the tour guide all the way. Generally the travel agency gives more favorable price with behaviors of guiding shopping and adding attractions. China Southern Airlines vacation products mainly focus on the DIY tour of vacation and relaxation, providing clients with great freedom. You can choose freely the scenic spots, hotel and departure date according to your time, interest and economic conditions. Except for special circumstances, the tour guide is not provided during the whole journey. Generally the price is higher than that of package tour given by travel agencies, but more preferential than that of individual travelers on their own.  

4. What are the differences between "Ticket + Hotel" vacation product and booking ticket and hotel respectively?

Compared with booking ticket and hotel respectively, "Ticket + Hotel" vacation product can provide you with more preferential package price as well as faster and more convenient service.

5. Why does the vacation product need to be booked in advance?

As we want to strive for more preferential ticket and hotel for you, we have to prepay related suppliers. Thus you are required to book it in advance. We highly appreciate your understanding and are sorry for any inconvenience.

6. How many days in advance should I book the vacation product?

There are different rules for various products, two to three days for short distance, and four to seven days for long distance and six to eight days for the overseas. The days for booking in advance are different for each product. For details, please call 40066-95539 to inquire.

7. Can I get a reserved seat since I am not certain about my journey?

As the products are sold openly online, we cannot reserve the seat for you. And it requires payment within 24 hours after the order confirmation (except emergencies). Due to the limited quantity, we suggest that you book it as soon as possible after confirming your journey.

8. Why does your operator reply me no quota is available for trip when I did submit the order?

Sorry. What you have submitted is only a primary reservation and it will be a successful booking after our staff confirm the specific travel ticket or hotel for you.

9. How to modify the submitted order?

Please call the service hotline on China Southern Airlines website 40066-95539 to modify the order, and we will modify for you as it cannot be operated online.

10. Why does the price after reservation differ from that published online?

The price (RMB ×× Yuan/ per pax) of vacation product published on China Southern Airlines website is in accordance with the lowest starting prices of all items during a specific period, and different hotels allocated with different tickets as well as dates may have different prices. Seasonal tourism of destination cities and ticket price fluctuations may affect the final price of the product you choose. Generally if you choose to go out at weekends, the price is higher than usual. The price of which we have informed you shall prevail.  

11. How many people do China Southern Airlines products accommodate? If it is a larger group, will you provide any special offer?

China Southern Airlines products are suitable for everyone. No matter you are a single traveler or go out with a few friends, you can find your favorable destinations for vacation and relaxation here. Just note that if you choose the vacation product with more than two days by yourself, generally you need to make up for the hotel price differences.

If you go on a tour in a group (generally ten pax or more), please first illustrate it to us when booking and we will strive for more preferential prices for group tickets and hotel by negotiating with the suppliers, so as to reduce your expenses further more.   

12. What is the single room price difference?

In the vacation product with accommodation provided by China Southern Airlines, the hotel will arrange standard twin room for you, while the product quotation is generally calculated on one bed. If you go for trip by yourself and ask for stay in the standard room alone, you are required to make up for the single room price difference, that is, charges for the other bed.

13. Are there any restrictions to the available quantity of a single vacation product?

Most of vacation products have restrictions to the quantity and we will close online products as soon as they are sold out.

14. Will China Southern Airlines provide vacation products with special offer according to different seasons?

China Southern Airlines will provide more preferential products according to the favorable policies of different tourist seasons, tickets, scenic spots and hotels. Please pay attention to advertisement page on China Southern Airlines homepage or recommended products on vacation products page.

15. Can I travel to Hong Kong, Macao and others places without the entry permit? Can the travel agency handle the entry permit for me?

No. The precondition for traveling in Hong Kong and Macao is that you must have entry permit in hand. Travel agency cannot handle it for the individuals and tourists are required to handle it in location of their registered permanent residence. With the entry permit, you still need to input the endorsement before you are allowed to enter Hong Kong and Macao. At present, Hong Kong and Macao entry permit not issued in Guangzhou cannot handle the endorsement through the travel agency and other endorsement institutions in Guangzhou.

16. How to issue the invoice?

Different vacation products have different ways to issue the invoice. The specific reference shall prevail.

17. Will the express fees be charged in delivery of the invoice?

The delivery fee will not be charged if you choose the way of registered letter. If you choose express delivery, the cost is on your side.

18. Can the flight in the vacation product be changed?

The flight information after ticket issuance shall prevail. If voluntary change, ticket refund and other circumstances occur after ticket issuance, it will be dealt with in accordance with the service conditions of passenger ticket.

19. What if the flight is delayed or cancelled on the departure day due to the weather?

In such case, please timely contact us by calling the service hotline on China Southern Airlines website 40066-95539 and we will contact the hotel you are about to check in and try our best to reduce your losses. Please wait at the airport patiently, follow the arrangements and ask for a delay proof issued by the airport. We will make every effort to assist you in handling related issues.

20. Shall the price of vacation product be cheaper than booking hotel and ticket respectively? Can you offer the separate quotation of the hotel and the ticket?

The price of our vacation product will never exceed that of ticket or hotel booked separately combined with other relevant services of the vacation product that you book by yourself charges. As vacation product is sold by packing various tourism resources, it cannot be quoted separately.

21. What certificates should I resort to when checking in the hotel after booking the vacation product?

Please check in the hotel with valid ID card.