What kind of award can I redeem with Sky Pearl Club miles?
You could use the miles to redeem the award ticket and upgrade on the flights of China Southern Airlines, SkyTeam partners such as Air France, KLM, Delta, Northwest and Korean Air, and other partners of Sichuan Airlines and Taiwan China Airlines.
In addition, you could redeem non-air awards such as ICON magazine at Sky Pearl Club website.
More non-air awards will be available for redemption soon, please pay close attention.
What standards shall be reached for initial redemption?
When your miles account adds up to 10,000km or more, you can only redeem for the first time.
How could I inquire how much miles are needed for redemption of award ticket or award upgrade?
Log in skypearl.csair.com to inquire miles needed for redemption of Sky Pearl award ticket or award upgrade through ">Calculate Miles" in "Fast Search" bar.
If you would like to inquire miles needed for redemption of other SkyTeam Airline Partners flights, please refer to "Redeem Miles" bar on skypearl.csair.com.
How to redeem award ticket with miles?
1. Call the sales service hotline of China Southern Airlines (Mainland 95539, International +86-20-86682000), our customer service representative will book the award flight and deduct the miles according to your redemption requirement, and you will obtain the transaction No. and seat No.. The ticket will be issued at the designated ticketing counters upon the transaction No., seat No. and ID card or passport.
2. You can also directly log in the "Sky Pearl Club" on CZ official website.
For details, please refer to "Redeem Miles" bar on skypearl.csair.com.
What documents are required for getting award ticket and award upgrade at Ticket Office?
1. For Sky Pearl Club cardholder to use the award, please provide:
original Sky Pearl Club card, ID card and its copy with Sky Pearl cardholder's signature.
2. For others to use the award, please provide:
The copies of Sky Pearl Club membership card and cardholder's ID card with Sky Pearl cardholder's signature, passengers' ID card and its copy;
3. If you entrust someone else to get the award, please provide his ID or passport and its copy as well.
How long can award ticket be reserved before ticket issuance?
For China Southern Airlines flights, seat can be reserved until two hours before takeoff after deducting miles. But during peak period, such as Spring Festival, May Day, National Day and Canton Fair, ticket issuance shall be done as soon as possible.
Are the same miles required for redeeming award ticket for children and adults?
Standards of redeeming award ticket for children and infants are the same to that of adults.
If there are no seats for award ticket, what should I do?
As the seats for award ticket are limited in each flight, please plan your journey as soon as possible and book it in advance.
How could I know my award ticket is successfully booked?
Call the sales service hotline (Mainland: 95539 and International: +86-20-86682000) to inquire it.
Can I redeem award ticket for my friends with my miles?
If I haven't got enough miles to redeem award ticket, can I pay for extra miles?
Sorry, cash isn't available for purchase of miles now.
Do I need to pay when I redeem award ticket?
Taxes and dues related to award ticket and award upgrade, such as airport construction fee, bunker adjustment factor and so on, should be borne by passengers themselves.
How long is award ticket valid?
Award tickets are valid for one year from the date of travel. Unused award tickets are valid for one year from the date of issue.
If award ticket is redeemed with miles, but it isn't available, what shall I do?
Ticket change: during the valid period of passenger ticket, award ticket can be freely changed once under the promise of having space of the same class, but it can't be transferred.
Ticket refund: during the valid period of passenger ticket, in terms of unused ticket, voluntary refund: 50% miles is refunded; involuntary refund: 100% miles as well as all taxes and dues are refunded.
In terms of partially used ticket, voluntary refund: miles aren't refunded; involuntary refund: all deducted miles and all taxes and dues of unused segment are refunded.
If award tickets are lost, what to do?
Sorry, lost award tickets will not be replaced nor refunded.
What kind of fares are available for award upgrade with miles?
Only some of the class are eligible for the mileage upgrade.
For the information of mileage upgrade on China Southern Airlines' flights, please visit China Southern Skypearl Award Upgrade.
For the informaiton of mileage upgrade on SkyTeam partner airlines' flights, please visit SkyTeam Award Upgrade.
Can I directly upgrade from Economy-Class to First-Class?
You can use miles to redeem upgrade, but award upgrade is allowed once on the same flight. For example, if you upgrade from Economy to Business by using the miles, then you are not allowed to use it for the upgrade from Business to First Class again.
After launch of new miles validity rules, what's the difference about the calculation of validity?
For miles validity, please refer to http://skypearl.csair.com.
Can I redeem award ticket online?
Yes, you can log in skypearl.csair.com to redeem award ticket.
How can I redeem award tickets for others online?
To redeem award tickets online for others, members are required to go to one of China Southern Airlines' designated ticketing counters for opening an online transfer and redemption permission first. If the member does it by him/herself, he/she shall bring the original and copy of his/her valid ID and Sky Pearl Club membership card, and present a valid mobile phone number in China for receiving the password; If the member authorizes another person to do it, besides above, the original and copy of the designated person's valid ID shall be presented as well.