Flight Information

Inquiry

How to inquire flight information?

Please log in www.csair.com, website of China Southern Airlines ("CZ" for short), input relative information such as departure city, arrival city, departure date, etc. under "Book Flights", and click "Inquiry" for flight information.

Send inquiry SMS to China Southern Airlines message service number: 95539. e.g. flights from Guangzhou to Beijing on March, 5.

Inquiry at local ticket service office

Please dial sales hotline: 4006695539 (Mainland); 8620-22395539 (International) (7×24 hours), or sales hotline: 95539 (Mainland); +86-20-86682000 (International)

How to inquire a flight schedule?

Please input information such as departure city, arrival city, departure date or return date, one way or round trip under "book flights", and then click "Inquiry" for the desirable flight information.

What can I do if I can't find the "departure city"?

The city may be not included online. Please inquire at the local sales offices or dial service hotline: 4006695539 (Mainland); 8620-22395539 (International) (7×24 hours), or service hotline: 95539 (Mainland); +86-20-86682000 (International).

What can I do if I can't find the "arrival city"?

The city may be not included online. Please inquire at the local sales offices or dial service hotline: 4006695539 (Mainland); 8620-22395539 (International) (7×24 hours), or service hotline: 95539 (Mainland); +86-20-86682000 (International).

Why there is no filght available?

The reasons are listed as below:

1. Tickets have been sold out.

2. Flight frequency has not reached one class per day, please search for flights around this day.

For detailed information, please inquire at the local sales offices: 4006695539 (Mainland); 8620-22395539 (International) (7×24 hours), or service hotline: 95539 (Mainland); +86-20-86682000 (International).

Could I inquire about the aircraft model and seats arrangement?

The aircraft on this flight is available, but there's no information about the seats arrangement. You can reserve a favorable seat after successfully booking an ticket.

Why some flights are not shown?

We may not publish these flights, or the tikcets have been sold out.

Does the online ticket booking system search the date selected only?

Yes, you can only search by the specific date and aslo the flights around this day.

How can I get the current flight status?

You can log in "flight status" for inquiry.

Dial service hotline: 4006695539 (Mainland); 8620-22395539 (International) (7×24 hours), or service hotline: 95539 (Mainland); +86-20-86682000 (International).

Send SMS with flight number to 95539 for inquiry, e.g. 3101

Is round trip information available?

Yes, please select "Round trip"; under "Book flight"; for round trip information.

Is multi-destination flight available?

Yes, please select "Multi-destination" under "Book flight"; for multi-destination information.

Is connecting flight available?

Yes, when inquire about ticket, please select "Connecting flight included" under "Ticket booking" for the information of connecting flight.

Is non-CZ flight information available?

Yes, when inquire about flight information, please select "Include flight information of other companies" under "Ticket booking" for flight information of other companies.

Is flight information for multiple adults available?

Yes, when inquire about ticket information, please select the specific number of adults in the pull-down list of "Adults" under "Ticket booking". And the total number of adults and children shall not exceed six.

Is flight information for children available?

Yes, when inquire about ticket information, please select the specific number of children in the pull-down list of "Children" under "Ticket booking". And the total number of adults and children shall not exceed six.

What information can I find in flight status?

In addition to the codeshare flights of other airlines, you can inquire all real-time flight information of China Southern Airlines, including:

Specific flight number

Departure and arrival time

Is the information online real-time?

You can obtain expediently flight seat and price information guided by relative prompts on webpage, and these information is in accordance with real-time conditions.

Is real-time information for a specific flight available?

Yes, please select "Flight number" under "Real-time flight", input your inquired flight number, and click "Inquiry".

Is real-time information for two departure airports/cities available?

Yes, please select "Departure and arrival city" under "Real-time flight", and input Departure and arrival airports, then click "Inquiry".

Is real-time flight information available if I do not know the specific flight number?

Yes, please select "Departure and arrival city" under "Real-time flight", and input Departure and arrival airports, then click "Inquiry".

Which tickets can be ordered online?

Tickets for most cities can be ordered on China Southern Airlines website, and others can be bought in tickets sales offices.

Why there is no ticket available for booking for several flights?

The flights will be displayed when there are seats in your selected air space. There maybe no air space seats on some flights according to your selection, or all seats have been sold out. Available flights change with passengers' buying and cancellation.

Can I obtain flight information of other airlines through China Southern Airlines website?

Yes, when inquire about flight information, please select "Include flight information of other companies" under "Ticket booking" for flight information of other companies.

Which date should I input if the departure city and arrival city of my inquired flight locate in different time zone?

Please input local departure or arrival date and time of your inquired flight.

What is connecting flight?

Connecting flight indicates that from departure city to arrival city, passengers should travel on two or more connected flights which carried out by China Southern Airlines, or jointly carried out by China Southern Airlines and other airlines.

What is stopover flight?

Stopover flight means that one ticket matches one flight number, with airlines operated by one airline corporation, the aircraft may be, or may not be, changed when stopping at a third place and continue the flight.

What does "E" mean?

The flight number with a capital English letter "E" nearby means that the tickets of this flight can be booked in the form of e-ticket. However, all flights operated by the same airline company should have e-ticket qualification for booking.