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Call Center

Domestic flight and inquiry

  • Domestic hotline: 95539-2-1
  • Overseas hotline:+86 4008695539-2-1
  • Service hours: 7×24
  • Service items: Search and booking for domestic flights as well as inquiry for domestic flights.

International flight ticket

  • Domestic hotline: 95539-2-2
  • Overseas hotline:+86 4008695539-2-2
  • Service hours: 7×24
  • Service items: Search and booking for international/regional flights as well as inquiry for international/regional flights.

Domestic ticket Refund and change

  • Domestic hotline: 95539-1-1-2
  • Overseas hotline:+86 4008695539-1-1-2
  • Service hours: 7×24
  • Service items: Change and refund of domestic ticket.

International ticket Refund and change

  • Domestic hotline: 95539-1-2-2
  • Overseas hotline:+86 4008695539-1-2-2
  • Service hours: 7×24
  • Service items: Change and refund of international ticket.

Web sales and service

  • Domestic hotline: 95539-2-4
  • Overseas hotline:+86 4008695539-2-4
  • Service hours: 7×24
  • Service items: Customer service hotline of CZ's web portal.

Hotel vacation and car rental service

  • Domestic hotline: 95539-2-5
  • Overseas hotline:+86 4008695539-2-5
  • Service hours: 7×24
  • Service items: Booking for value-added services.

Member service

  • Domestic hotline: 95539-2-6
  • Overseas hotline:+86 4008695539-2-6
  • Service hours: 7×24
  • Service items: Service for Sky pearl members.

Corporate Account service

  • Domestic hotline: 95539-2-7
  • Overseas hotline:+86 4008695539-2-7
  • Service hours: 7×24
  • Service items: Service hotline for group customers.

Elite member Service

  • Domestic hotline: 95539-2-8
  • Overseas hotline:+86 4008695539-2-8
  • Service hours: 7×24
  • Service items: Service for high-end passengers

Flight status inquiry and Information inquiry

  • Domestic hotline: 95539-2-0
  • Overseas hotline:+86 4008695539-2-0
  • Service hours: 7×24
  • Service items: Flight status search.

Complaint and recommendation

  • Domestic hotline: 95539-1-9
  • Overseas hotline:+86-95539-1-9
  • Service hours: 7×24
  • Email: customerservice@csair.com

Fax

  • Domestic hotline: 95539-2-#
  • Overseas hotline:+86 4008695539-2-#
  • Service hours: 7×24
  • Service items: Fax.

Sky Pearl Club

  • Domestic hotline: 020-95539-2-6
  • Overseas hotline:+86-20-86682000-2-6
  • Fax: 020-95539-2-#
  • Email: skypearl@csair.com