E-Commerce Counter

For passengers who bought the ticket through CZ's website and need to apply for reimbursement, please claim your travel itinerary (reimbursement claim document) at the e-commerce counter of China Southern on the date of the flight at the airport; in special cases, if the airport is not able to offer such document, please call 4006695539 or 95539-4 within a month after the trip to apply for mailing, and the document will be mailed to you via registered letter. Late applications will not be accepted.

If a passenger has already received his/her travel itinerary, he/she should mail the travel itinerary back at his/her own expense when applying for refund. For details, please call the Service Hotline 4006695539 or 95539-4.

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>Beijing-Location of E-Commerce Counter
City AirportLocation of E-Commerce CounterService Time
BeijingCapital International Island F 6:00-23:00

Fly CZ, Discover the Amazing Canton

Show your 72-hour Transit Visa Exemption Permit and Boarding Pass of China Southern Airlines to enjoy discounts offered by our cooperative merchants in the sectors of accommodation, dining, scenic spots, recreation, shopping and ground transport.