Friendly Reminder:

1. Valid dates of the international flight booking are 3days from now through the next 11 months; please confirm you have chosen the correct date.
2. If you try to purchase your ticket with a bank card issued outside of Mainland China and or without a UnionPay logo, please visit our Global Website to continue;
3. During filling in the identification information, for ChinaMainland Citizens, please fill in valid passport numbers for international flights; and fill in valid Hong Kong/Macau travel pass numbers for traveling to Hong Kong and Macau. Please enter the number of the Taiwan Pass issued by the mainland if you head for Taiwan；For Foreign Countries Citizens, Hong Kong and Macau Residents and Taiwan fellow citizens, please fill in valid passport, China entry pass, resident pass, or travel pass numbers accordingly;
4. Before you travel, please make sure you have a valid passport, visa, and have completed any necessary travel applications. Mainland passengers for Taiwan shall show the Taiwan Pass and Taiwan Entry & Exit Permit while checking in；Passengers should carry their passports, visa, and any travel documents on them at all time, do not leave them in check-in baggage. China Southern will not be responsible for the loss if passenger fail to provide valid travel documentation for travel;
5. During the payment process, please do not close the browser.
6. After your refund request is accepted, the refund amount will be credited back to your bank account in about 15 days.
7. If you are an exchange student or a new immigrant of Australia and would like to benefit from the extra baggage allowance program, please proceed to the local China Southern Office. Once you purchase your ticket online, the baggage allowance CANNOT be increased.
8. If you have any questions, please contact the China Southern Customer Service Hotline: 4006695539 or 0086-20-22395539, or email to flychinasouthern@cs-air.com.