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How to use the coupons |
| 1、 | Date to get the coupons: 16 Sep 2019 to 16 Dec 2019 |
| 2、 | Date to use the coupons: 16 Sep 2019 to 16 Dec 2019 |
| 3、 | Travel date applicable: 16 Sep 2019 to 31 Mar 2020 |
| 4、 | The coupons can only be used to purchase tickets by Sky Pearl members themselves. |
| 5、 | The coupons can only be used when purchasing flights on China Southern Airlines Australia website. |
| 6、 | International flight coupons in the amount of AUD30 can only be used on plane tickets above AUD300 excluding taxes. |
| 7、 | Find your vouchers in [My account > Coupons]. |
| 8、 | One coupon can only be applied to one order from one passenger. Each coupon can only be redeemed one time. |
| 9、 | The coupons are only applicable to one-way/round-trip international flights departing from Brisbane that are actually operated by China Southern Airlines, not including domestic flights or overseas flights originating in China. |
| 10、 | The coupons cannot be exchanged for cash. They can only be used to purchase plane tickets, excluding taxes (such as airport charges), penalty fee, upgrading fee and so on. |
| 11、 | Unredeemed coupons released from unpaid orders can be used again upon the cancellation of the order before the expiration date. |
| 12、 | In case of tickets refund, passengers will receive a refund for the portion of the purchase they paid for, but not for the amount of the coupon they used for this purchase. |
| 13、 | Once the coupons are used, they cannot be reused in case of any voluntary/involuntary ticket refund and change. |
| 14、 | Once the coupon is redeemed, you can only request a refund or flight change by sending an email to rfd@csair.com or calling +86 2095539. |
