Notice about Special Processing of Tickets Related with Colombo

Dear Passengers,

Bomb attacks took place in Colombo of Sri Lanka on April 21, 2019, in order to protect the safety of passengers, and to facilitate their ticket refund or change, China Southern has made the following notice about refund and change of related tickets.

1. Applicable tickets: Tickets in CZ stock, whose ticket date is on/before April 21, 2019, and whose air itinerary involves segment(s) between China and Colombo on China Southern or Chongqing Airlines flights departing on/after April 21, 2019 and on/before May 20, 2019.

2. Processing: For applicable tickets as defined above, the tickets are allowed to be refunded within their validity exempt from refund fee (including tickets whose fare rules indicate non-refundable), or are allowed to be changed to China and Colombo route of China Southern or Chongqing Airlines before April 30, 2019 for free once (including tickets whose fare rules indicate non-changeable). Changing to the flights after May 1, 2019 are considered to be voluntary change.

China Southern Airlines Co., Ltd.

April 26, 2019