Notice about Special Processing of Tickets Related with Bali Island

Dear Passengers ,

Due to the  earthquake took place in Lombok of Indonesia on August 5, 2018, in order to protect the safety of passengers, and to facilitate their ticket refund or change, China Southern has made the following notice about refund and change of related tickets.

1. Applicable tickets: Tickets in CZ stock, whose ticket date is on/before August 6, 2018, and whose air itinerary involves segment(s) between China and Bali Island on China Southern flights departing on/after August 5, 2018 and on/before August 11, 2018.

2. Processing: For applicable tickets as defined above, the tickets are allowed to be refunded within their validity exempt from refund fee (including tickets whose fare rules indicate non-refundable), or are allowed to be changed to the same route before August 15, 2018 for free once (including tickets whose fare rules indicate non-changeable). Changing to the flights after August 15, 2018 are allowed to be changed exempt from change fee for one time (including tickets whose fare rules indicate non-changeable; fare differences caused by seasonality or booking class, etc. are not exempted).


China Southern Airlines Company Limited

Aug 9, 2018